feat: cases (reports, rating reviews, removal and deletion requests, appeals) and notifications
Cases are one queue for what someone has to decide, each with a thread (internal notes for those deciding), an assignee and a decision. Reports about a product go to the teams of the catalogs hosting it and to moderators, and only the reporter and moderators know who reported. A creator lowering a rating opens a rating review; a catalog's owner asking to delete it opens a deletion request; a catalog's team can ask for a product's removal everywhere; the person an action affected can appeal it once, decided by another moderator (an admin may decide their own, flagged). Resolving carries the case out: the rating is lowered, the product removed, the catalog deleted. Notifications reach people on the website (a bell with the unread count) and their proxies (realtime): moderators' edits to their products, removals and restores, decisions and replies on their cases, membership decisions. Also: moderators can restore a removed product, and a product's creator and moderators can see it when it's adult without an adult account (getting and wearing it still need one). Co-Authored-By: Claude Opus 5.5 <[email protected]>
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import type { Metadata } from "next";
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import Link from "next/link";
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import { notFound } from "next/navigation";
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import { CaseAbout, caseKinds, CaseStatus, resolveLabel } from "@/components/cases";
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import { ActionForm, SubmitButton } from "@/components/forms";
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import { PageHeader, Tag } from "@/components/status";
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import { DateTime } from "@/components/time";
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import { Card, CardContent, CardDescription, CardHeader, CardTitle } from "@/components/ui/card";
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import { Input } from "@/components/ui/input";
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import { Textarea } from "@/components/ui/textarea";
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import { api, unwrap } from "@/lib/api";
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import { ConsoleNav, requireConsole } from "../../console-nav";
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import { addNote, assign, decide } from "../actions";
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export const metadata: Metadata = { title: "Case" };
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/** What each kind of case asks. */
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const asks: Record<string, string> = {
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report: "Someone reported this.",
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"rating-review": "Its creator asks to lower its rating from adult to general.",
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"removal-request": "A catalog hosting it asks for it to be removed everywhere.",
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"catalog-deletion": "Its owner asks for it to be deleted.",
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appeal: "The person it affected asks for this action to be undone.",
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};
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export default async function CasePage({ params }: { params: Promise<{ id: string }> }) {
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const { id } = await params;
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if (!/^\d{1,9}$/.test(id)) notFound();
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const { me } = await requireConsole(`/console/cases/${id}`);
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const answer = await api.cases({ id: Number(id) }).get();
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if (answer.error) notFound();
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const { case: c, notes, canDecide, canAssign } = unwrap(answer);
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const appealed = c.kind === "appeal" ? (c.data as { action?: string; detail?: Record<string, unknown> }) : undefined;
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return (
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<>
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<PageHeader title={`${caseKinds[c.kind] ?? c.kind} #${c.id}`}>
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<span className="flex flex-wrap items-center gap-2">
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<CaseStatus status={c.status} />
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<span>
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opened by {c.openedBy || "someone"} <DateTime iso={c.createdAt} />
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</span>
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{c.assignee && <Tag>assigned to {c.assignee}</Tag>}
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</span>
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</PageHeader>
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<ConsoleNav />
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<div className="space-y-6">
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<Card>
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<CardHeader>
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<CardTitle>About</CardTitle>
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<CardDescription>{asks[c.kind]}</CardDescription>
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</CardHeader>
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<CardContent className="space-y-3 text-sm">
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<p>
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<CaseAbout tags={c.tags} names={c.tagNames} />
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</p>
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{appealed && (
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<p>
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<span className="text-muted-foreground">Action appealed: </span>
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<span className="font-mono text-xs">{appealed.action}</span>
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{appealed.detail && Object.keys(appealed.detail).length > 0 && (
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<span className="text-muted-foreground">
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{" "}
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({Object.entries(appealed.detail)
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.map(([k, v]) => `${k}: ${typeof v === "string" ? v : JSON.stringify(v)}`)
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.join(", ")}
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)
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</span>
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)}
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</p>
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)}
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{c.reason && <p className="whitespace-pre-line">{c.reason}</p>}
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{c.status !== "open" && (
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<div className="rounded-lg border p-3">
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<p className="font-medium">
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{c.status === "resolved" ? "Resolved" : "Declined"} by {c.decidedBy || "a moderator"}{" "}
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{c.decidedAt && (
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<span className="font-normal text-muted-foreground">
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<DateTime iso={c.decidedAt} />
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</span>
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)}
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</p>
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{c.resolution && <p className="mt-1 whitespace-pre-line">{c.resolution}</p>}
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</div>
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)}
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</CardContent>
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</Card>
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{canDecide && (
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<Card>
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<CardHeader>
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<CardTitle>Decide</CardTitle>
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<CardDescription>
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{c.kind === "report" || c.kind === "appeal"
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? "Resolving records the decision; take any action where it's done (removed products are restored from Console › Products, edits undone from the product's history)."
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: `Resolving does it: ${resolveLabel[c.kind]?.toLowerCase()}.`}{" "}
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{c.openedBy ? `${c.openedBy} is told, with what you write.` : ""}
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</CardDescription>
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</CardHeader>
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<CardContent>
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<ActionForm action={decide} fields={{ case: c.id }}>
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<Textarea name="resolution" maxLength={2000} rows={3} placeholder="What you decided, and why" aria-label="Resolution" />
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<div className="flex flex-wrap gap-2">
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<SubmitButton
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name="decision"
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value="resolve"
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pendingLabel="Saving…"
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confirm={c.kind === "catalog-deletion" || c.kind === "removal-request" ? `${resolveLabel[c.kind]}?` : undefined}
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>
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{resolveLabel[c.kind] ?? "Resolve"}
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</SubmitButton>
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<SubmitButton name="decision" value="decline" variant="outline" pendingLabel="Saving…">
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Decline
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</SubmitButton>
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</div>
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</ActionForm>
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</CardContent>
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</Card>
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)}
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{canAssign && c.status === "open" && (
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<Card>
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<CardHeader>
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<CardTitle>Assignment</CardTitle>
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</CardHeader>
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<CardContent className="flex flex-wrap gap-2">
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<ActionForm action={assign} fields={{ case: c.id }} className="flex flex-wrap gap-2 space-y-0">
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<Input name="to" defaultValue={c.assignee ?? me.username} maxLength={64} aria-label="Moderator" className="max-w-48" />
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<SubmitButton variant="outline" pendingLabel="Saving…">
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Assign
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</SubmitButton>
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</ActionForm>
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{c.assignee && (
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<ActionForm action={assign} fields={{ case: c.id, to: "" }}>
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<SubmitButton variant="ghost" pendingLabel="Saving…">
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Unassign
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</SubmitButton>
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</ActionForm>
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)}
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</CardContent>
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</Card>
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)}
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<Card>
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<CardHeader>
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<CardTitle>Thread</CardTitle>
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{canDecide && <CardDescription>Internal notes are only for those deciding.</CardDescription>}
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</CardHeader>
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<CardContent className="space-y-4">
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{notes.length === 0 ? (
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<p className="text-sm text-muted-foreground">No notes yet.</p>
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) : (
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<ul className="divide-y">
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{notes.map((n) => (
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<li key={n.id} className="space-y-1 py-3 first:pt-0">
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<div className="flex flex-wrap items-center gap-2 text-sm">
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<span className="font-medium">{n.by || "Someone"}</span>
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{n.internal && <Tag>Internal</Tag>}
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<span className="text-muted-foreground">
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<DateTime iso={n.at} />
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</span>
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</div>
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<p className="text-sm whitespace-pre-line">{n.body}</p>
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</li>
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))}
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</ul>
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)}
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<ActionForm action={addNote} fields={{ case: c.id }}>
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<Textarea name="body" required maxLength={4000} rows={3} placeholder="Write a note" aria-label="Note" />
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<div className="flex flex-wrap items-center gap-4">
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<SubmitButton variant="outline" pendingLabel="Sending…">
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Add note
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</SubmitButton>
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{canDecide && (
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<label className="flex items-center gap-2 text-sm">
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<input type="checkbox" name="internal" className="size-4 accent-foreground" />
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Internal
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</label>
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)}
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</div>
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</ActionForm>
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</CardContent>
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</Card>
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<Link href="/console/cases" className="text-sm underline-offset-4 hover:underline">
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All cases
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</Link>
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</div>
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</>
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);
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}
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